From the time I boarded Holland America’s Rotterdam in Boston, to disembarking seven days later, in Montreal, I enjoyed excellent service on the Rotterdam Canadian cruise. It was not my first cruise on a Holland America ship, but it had been awhile. I was eager to see if the level of service I experienced several years ago was available on the Rotterdam. It was, and then some!
As a frequent cruiser, I’ve gotten on and off 50 cruise ships. Some ships were easy, but time consuming to get on and off. Others were an ordeal with long lines that moved ever so slowly. The Rotterdam goes to the top of my list as the easiest, fastest, and most comfortable experience of getting on and off a cruise ship.
Once on the ship, guests were guided by staff to the elevator banks. Staff rode the elevators with guests, stopping at each floor and directing guests to their cabins. Guests were able to go directly to their cabins, which is often not the case on other ships. On a number of other cruises I’ve been on, guests are often directed to the buffet restaurant to have lunch, and wait until the cabins are ready. On the Rotterdam Canadian cruise, guests got to settle into their cabins before going to the buffet restaurant and enjoying a relaxed lunch.
My inside cabin measured 180+ square feet. It equaled the space of some balcony cabins I had on other cruise lines. I was please to find generous clothing hanger areas, storage cubicles and drawers. The bathroom was roomy and stocked with personal care items.
Cabin Steward Service on the Rotterdam Canadian Cruise
Shortly after I got to my cabin, the two cabin stewards responsible for my cabin, came by and introduced themselves. They told me that if there was anything I needed, to just ask them. Each day, they cleaned my cabin in the AM, after I left for breakfast, replacing towels and personal care items as needed. Each evening, they freshened up my cabin while I was out for dinner. They picked up laundry in the evening and returned the next evening. The cabin stewards were pleasant and genuinely helpful throughout the cruise.
Dining Room and Lido Market Buffet Service
The main dining room, offers a serene environment with sea views from three sides of the restaurant. Open for breakfast and dinner it is an attractive and comfortable setting in which to enjoy fine dining. The menu is varied, with something for everyone including guests on special diets. Background music is pleasant but not intrusive, enabling guests to easily engage in conversation.
Wait staff worked in pairs serving guests at their tables. They were attentive, pleasant and provided consistently professional service throughout the meal. They routinely asked each guest about any dietary needs or food allergies. At the end of each meal, I and other guests, with food allergies, were given a preview of the next evening’s meal. We were asked to make our selections in advance. This enabled the culinary staff to substitute ingredients, where possible, for the ones that could cause us problems. Then we could safely enjoy our meal choices.
The servers in the Lido Market, the buffet restaurant, readily answered guest questions about buffet offerings. The explained how foods were prepared for those with food allergy questions. Other servers quickly stepped up to assist guests with walkers, scooters and wheelchairs make their selections. Servers then found them seating in the dining areas and got their beverages. These servers double back when it was time for dessert selections and coffee or tea. Throughout the buffet dining areas. other servers stood by ready to assist all guests with refills on beverages and anything else they might need.
Service Throughout the Rotterdam
The quality of service on the Rotterdam is consistent throughout the ship. It compliments the warm, comfortable, attractive atmosphere guests experience in the atrium, lounges, dining venues, entertainment areas, and daily activities. Officers, crew, and staff go out of their way textend themselves.
A mid-sized ship, with a guest capacity of 1,404 and 600 staff, the Rotterdam is a favorite of mature cruisers. It has 25 accessible cabins for guests with special needs. The ship is fully accessible for those with mobility impairments. The Rotterdam is a perfect example of the excellent service that Holland America is known for in the cruise world.
On 10/30, in the 2nd of this 3 part series, I will post about – Rotterdam Canadian Destinations, Excursions and Activities.
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